Shipping Policy

Cats Pets Care (“we” and “us”) is the operator of (https://catspetscare.com/)(“Website”). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and
agree upon this arrangement to mutually protect and set expectations on our
service.

1) General

  • Subject to stock availability. We try to maintain accurate stock counts on our
    website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the back ordered item or if you would prefer for us to process a refund.

2) Shipping Costs

  • We don’t charge any shipping charges for any country to deliver our any cat products and cat supplies.

3) Returns

3.1 Return Due To Change Of Mind

  • Cats Pets Care will happily accept returns due to change of mind as long as a request to return is received by us within 30 days of receipt of item and are returned to us in original packaging, unused and in resell able condition.
    Return shipping will be paid at the customers expense and will be required to arrange their own shipping.Once returns are received and accepted, refunds will be processed to store
    credit for a future purchase. We will notify you once this has been completed through email.
    (Cats Pets Care) will refund the value of the goods returned.but we will NOT refund the value of any shipping charge that you paid.

3.2 Warranty Returns

  • Cats Pets Care will happily honor any valid warranty claims,provided a claim is submitted within 30 days of receipt of items.Customers will be required to pre-pay the return shipping, however we will reimburse you upon successful warranty claim.Upon return receipt of items for warranty claim, you can expect Cats Pets Care to process your warranty claim within 7 days.Once warranty claim is confirmed, you will receive the choice of:

(a) refund to your payment method

(b) a refund in store credit

(c) a replacement item sent to you (if stock is available)

4) Delivery Terms

4.1 Transit time Internationally

  • Generally, orders shipped internationally are in transit for 7 – 20 days. This varies greatly depending on the courier you have selected. We are able to offer
    a more specific estimate when you are choosing your courier at checkout.

4.2 Dispatch Time

  • Orders are usually dispatched within 2 business days of payment of order.Our warehouse operates on Monday – Sunday during standard business hours, except
    on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

4.3 Change Of Delivery Address

  • For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

4.4 P.O. Box Shipping

  • Cats Pets Care will ship to P.O. box addresses using postal services only. We
    are unable to offer couriers services to these locations.

4.5 Military Address Shipping

  • We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.

4.6 Items Out Of Stock

  • If an item is out of stock, we will wait for the item to be available before
    dispatching your order. Existing items in the order will be reserved while we await this item.

4.7 Delivery Time Exceeded

  • If delivery time has exceeded the foretasted time, please contact us so that we can conduct an investigation.we have strongest 24 hour available customer service staff.

5) Tracking Notifications

  • Upon dispatch, customers will receive a tracking link from which they will be
    able to follow the progress of their shipment based on the latest updates made available by the shipping provider within your tracking number,you can easily track your order in  our Track your Order page.

6. Parcels Damaged In Transit

  • If you find a parcel is damaged in-transit, if possible, please reject the
    parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer
    service with next steps.

7. Duties & Taxes

7.1 Sales Tax

  • Sales tax has already been applied to the price of the goods as displayed on the
    website

7.2 Import Duties & Taxes

  • Import duties and taxes for international shipmentsare paid by Cats Pets Care to destination country.
    customers don’t need to pay any tax or duty fees!

8. Cancellations

  • If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an
    order has already been dispatched, please refer to our refund policy.

9. Insurance

  • Parcels are insured for loss and damage up to the value as stated by the
    courier.

9.1 Process for parcel damaged in-transit

  • we will process a refund or replacement as soon as the courier has completed
    their investigation into the claim.

9.2 Process for parcel lost in-transit

  • We will process a refund or replacement as soon as the courier has conducted an
    investigation and deemed the parcel lost.

10. Customer service